The business has a mixed reputation among its customers. While some customers have reported positive experiences, others have expressed dissatisfaction with the company's quality of work. The company has been accused of having poor responsiveness, with some customers feeling that they were not adequately informed about the status of their repairs. The quality of the work has also been a concern, with some customers reporting that the company's repairs have been subpar or have even made the problem worse. On the other hand, the company has been praised for its responsiveness and professionalism. However, it's worth noting that the company has been involved in some questionable business practices, including cold calling customers at late hours and not referencing the FCC's "Do Not Call Registry". This raises concerns about the company's integrity and commitment to customer satisfaction. Overall, the company's reputation is marred by a few major issues, which detract from its otherwise positive attributes. It's clear that the company needs to take a closer look at its quality control measures and customer communication practices to improve its overall performance.