The business appears to be a reputable used car dealership with a strong focus on customer satisfaction. The overall score is high, indicating a positive experience for customers. The quality of the vehicles sold is also high, with many customers praising the cleanliness and condition of the cars. Pricing is also competitive, with many customers feeling they got a good deal. Innovativeness is also high, with the dealership seeming to go above and beyond to meet the needs of their customers. However, there are some issues with some customers experiencing problems with their vehicles after purchase, including engine failure and transmission issues. The dealership has responded to these issues in some cases, but it's clear that more attention needs to be paid to the quality control of the vehicles being sold. Overall, Crown Auto Finance seems to be a good option for customers looking for a used car, but it's essential to do your research and carefully review the vehicle before making a purchase.