Tampa Bay
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Crockett's Towing and Transport
13.08
13.08
Overview
Guardian Fleet Services: elite 24/7 towing, recovery and specialized transportation across 40+ locations in the US for over 70 years.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
On-site parking
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Overall
Innovativeness
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This business location has a good overall score. The quality of services is somewhat average, but the pricing is quite reasonable. The innovativeness of the business is noticeable, but not exceptional. Despite a good overall experience, customers have experienced some quality issues, such as unprofessional staff and subpar communication. On the other hand, the company's pricing is highly rated, indicating that customers are satisfied with the cost of services.Some customers have praised the business for its professional and courteous staff, while others have reported negative experiences, such as being kept on hold for extended periods or being treated rudely by staff.Overall, the business has made efforts to innovate, such as partnering with other companies and providing community services. However, there are areas for improvement, particularly with regards to quality and customer service.A customer with a low-revenue tow was left stranded for hours, and eventually, they paid out of pocket for a different tow company. There were also instances of staff members being unprofessional and dishonest. It is clear that not all customers have received the same level of service, and that there is room for improvement.The company's staff seems to be the major factor affecting customer satisfaction, with some customers praising their kindness and professionalism, while others experienced the opposite. The business's management structure also appears to be a point of contention, with some customers feeling that staff are not empowered to make decisions and resolve issues.The company's community service efforts are a positive aspect, as they demonstrate a commitment to giving back to the community. However, this may not be enough to offset the negative experiences of some customers.Overall, while the business has some strengths, such as its pricing and innovativeness, it needs to work on improving its quality and customer service to ensure a consistent and positive experience for all customers.Note: there is one major issue in this review: dishonesty and poor customer service.
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