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Crews Bank & Trust
37.32
37.32
Overview
Trust in our team to help you reach your financial goals and beyond. Personal Banking. Business Solutions. Trust and Investment Management Services.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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The bank, Crews Bank & Trust, has received an overwhelmingly positive response from customers. The overall score is 5.0 out of 5, indicating that customers are extremely satisfied with their experience. The quality of service is also consistently high, with customers praising the friendly and professional staff. Pricing is also rated 5.0, suggesting that customers feel they are getting a good value for their money. While innovativeness is rated 4.5 out of 5, customers appreciate the bank's willingness to adapt to their needs and provide personalized service. The only area for improvement is in the variety of services offered, but this is a minor criticism.The bank's staff is consistently praised for their exceptional customer service. Many customers mention that they are greeted by name and feel welcome in the bank. The staff is described as friendly, professional, and knowledgeable, making customers feel at ease. Selena Gant, in particular, is mentioned multiple times as being an exceptional banker who goes above and beyond to assist customers.The bank's location in Downtown Lakeland is also praised for its convenience and charm. Customers appreciate the bank's willingness to engage with the community and provide educational services to local students.One customer mentions that the bank's online banking services are user-friendly and convenient, making it easy to manage their finances. Another customer praises the bank's commitment to supporting local businesses and organizations.However, one customer mentions that they were initially hesitant to bank with Crews Bank & Trust due to concerns about their small size. However, they were pleasantly surprised by the bank's efficiency and personalized service.Overall, Crews Bank & Trust is a highly recommended bank that offers exceptional customer service, a convenient location, and a range of innovative services. While there may be some minor areas for improvement, customers are extremely satisfied with their experience and would recommend the bank to others.
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