The business has a 4.2 out of 5 score overall. The quality of service is around 3.8 out of 5, indicating that while the staff is generally friendly and helpful, there have been some instances of unprofessional behavior. The pricing is considered reasonable, with a score of 4.9 out of 5. However, there is no available information on innovativeness.
The facilities are clean and well-maintained, with a private bath in the single rehab room. The staff is friendly and helpful, with some employees being particularly caring and exceptional in their work. Many of the staff members have been with the facility for over 30 years, which speaks to their commitment to their work.
Some of the staff members, such as Rebeca in speech therapy, have received praise for their excellent care and services. The physical therapy team, led by Buffie, is also highly regarded. However, there have been some issues with understaffing, particularly on the weekend, which has led to long wait times for patients.
The food at the facility has been described as "nearly cut in half" and lacking in fresh fruits and vegetables. Some patients have also reported not receiving their pain medication on time or in the correct dosage. Additionally, some of the staff members have been described as rude and unprofessional, which has led to negative experiences for some patients and their families.
Overall, while the business has its strengths, there are also some significant weaknesses that need to be addressed in order to provide the best possible care and services to its patients.
The facility has made efforts to improve, with some patients reporting positive changes, such as improved communication between staff and patients, and better attention to patient needs. However, there is still work to be done to address the ongoing issues and ensure that patients receive the highest quality care.