This location is a mixed bag. While it has a convenient address on Old Tampa Hwy Highway in Lakeland City, the quality of service leaves much to be desired. Some customers have reported being treated poorly by the staff, with one reviewer stating that they were "slow and lazy." Others have complained about the lengthy wait times, with one person waiting for 2.5 days to load their empty pallets.On the other hand, some reviewers have had better experiences, with one person praising the staff for getting them in and out in an hour. However, this seems to be an exception rather than the rule. The location does offer some amenities, such as a clean restroom and wheelchair-accessible parking and entrance, which is a plus.One issue that stands out is the inconsistent service. Some customers have reported waiting for extended periods of time, while others have had their needs met quickly. This lack of consistency is a major turnoff and may deter potential customers.Overall, this location feels like it's stuck in neutral, with some aspects of the business performing well while others are lacking. With a bit more attention to customer service, this could be a great destination for those in need of building materials and pallets.