This business location is a well-rounded and exceptional place. The quality of the service, products, and overall experience is consistently high. The prices are very reasonable, making it an excellent value. The staff's knowledge and helpfulness contribute to a pleasant and relaxing atmosphere. While there are some minor issues with the decor and the layout, the overall ambiance is warm and inviting.The staff, particularly Cat, are friendly and knowledgeable, providing excellent customer service. They are helpful in making recommendations and go above and beyond to make customers feel welcome. The selection of cigars is impressive, with a wide variety of brands and types to choose from. The atmosphere is cozy and relaxed, making it an excellent place to unwind and socialize.However, one notable issue is the attitude of a staff member, which was described as being unfriendly and rude. This is a major concern, as it can negatively impact the overall experience and make customers feel unwelcome. It is essential for the business to address this issue and provide training to ensure that all staff members provide excellent customer service.Overall, this business location is an excellent choice for those looking for a high-quality cigar lounge experience. The staff, products, and atmosphere all contribute to a pleasant and relaxing experience. However, the business should take steps to address the issue with the staff member's attitude to ensure that all customers have a positive experience.