The business has an overall score of 4.2 out of 5, indicating a good level of service. However, the quality of the service falls short at 3.1, which may indicate some inconsistencies in the care provided to pets. On the other hand, the pricing is highly rated at 5.0, suggesting that the business offers competitive and affordable rates. The innovativeness of the business is also notable, with a score of 4.5, indicating that they are proactive in implementing new ideas and approaches to care for pets. Despite some negative reviews, the business has maintained a high level of customer satisfaction, with many reviewers praising the friendly and compassionate staff. However, there are also some concerns about the quality of care, with some reviewers expressing disappointment with the service they received.Reviewers have reported a range of issues, including one reviewer who experienced a traumatic and upsetting experience due to the lack of empathy and understanding from the veterinarian. Another reviewer reported that their pet was misdiagnosed, and they had to seek a second opinion from another veterinarian. Additionally, some reviewers have expressed frustration with the long wait times and the lack of transparency in the billing process.On the other hand, many reviewers have reported positive experiences, praising the friendly and compassionate staff, the thorough and detailed care provided to their pets, and the high level of expertise of the veterinarians. Some reviewers have also noted that the business is proactive in implementing new ideas and approaches to care for pets, such as offeringFear Free Certification.Overall, the business has a mixed reputation, with both positive and negative reviews. While some reviewers have reported excellent experiences, others have expressed disappointment and frustration with the service they received. It is essential for the business to address these concerns and work on improving the quality of care provided to pets to maintain a high level of customer satisfaction.