The business has mixed reviews. Most customers are very satisfied with the quality of care and the knowledge of the doctors. However, there are some complaints about the pricing, with a few customers feeling that it's too high. On the other hand, many customers praise the doctor's ability to come up with creative solutions to their pet's health issues, indicating a high level of innovativeness. The overall rating is somewhat lower than expected, due to the variety of complaints and concerns raised by customers.While many customers rave about the kindness, compassion, and professionalism of the doctors and staff, there are also some issues that need to be addressed. Some customers have experienced long wait times, and a few have complained about the behavior of certain staff members. Additionally, there have been a few instances of miscommunication and misunderstandings, which have led to frustration for some customers.Despite these issues, the majority of customers are extremely satisfied with their experience at the business. Many praise the doctor's honesty, integrity, and commitment to providing the best possible care for their pets. The business has a strong reputation in the community, and many customers recommend it to their friends and family.One issue that stands out is the change in staff and management, which has caused some customers to feel a sense of loss and disruption. Some customers have reported feeling uncomfortable with the new staff and the changes in procedures and policies. However, it's worth noting that the business has been around for many years and has a long history of providing excellent care to its customers. It's likely that the business will continue to adapt and improve over time, and customers will continue to benefit from its expertise and compassion.The business has a strong online presence, with many customers praising its website and social media accounts for providing helpful information and updates. However, there have been some issues with communication and customer service, particularly in terms of responding to customer complaints and concerns. Overall, the business has a lot to offer, but it needs to work on addressing some of the issues that have been raised by customers in order to continue to build trust and loyalty with its clients.