The overall experience at this Costco location's tire shop is decent, with an average rating of 3.4 out of 5. The quality of service is also average, with some reviewers mentioning both good and bad experiences. However, the pricing is a strong point, with many reviewers mentioning that they got a great deal on their tires. Unfortunately, there isn't enough information to determine the innovativeness of the shop.The shop's working hours are varied, with Monday to Friday having extended hours, but closed on Thursdays. They offer a range of services, including appointments, walk-ins, and in-store pickup. The shop is wheelchair accessible, with features like a wheelchair-accessible restroom, parking lot, and entrance. They accept various payment methods, including NFC mobile payments, debit cards, and credit cards.Some reviewers have praised the shop's staff, mentioning that they are friendly, helpful, and knowledgeable. However, there have been some complaints about poor customer service, with some reviewers mentioning that the staff were rude, unprofessional, or made excuses for not honoring warranties. There have also been issues with the quality of the tires themselves, with some reviewers experiencing problems with the tires' durability or performance.To improve the overall experience, the shop could focus on providing more consistent and professional customer service. They could also work on addressing the quality issues with their tires, such as providing better warranties or replacing tires that don't meet expectations. Additionally, they could consider expanding their hours to better serve customers, especially on Thursdays.