This business location has generally good ratings. Customers praise the friendly staff, professional service, and good communication. However, there have been some issues with responsiveness, particularly with phone calls and tracking packages. Some customers have experienced delays or difficulties in receiving their packages. It's also worth noting that the business has had some problems with Cuba's customs and shipping regulations, which can cause delays and frustrations for customers. On the other hand, the business has been praised for its efficiency, good prices, and helpful staff. Overall, it seems like this business is a good option for those looking for a reliable and professional service, but it's essential to be patient and understanding when dealing with international shipping and customs issues.