The location is a great place to live, with friendly staff and welcoming atmosphere. However, there are some issues with the complex's design and construction. The walls are thin, making it easy to hear neighbors, and the floors are cheaply made, which can be a problem. The parking situation is also not ideal, with first-come, first-served spots, which can lead to parking issues once the last bit of construction is finished.
The amenities are limited, with the pool and gym still not open despite being promised for the summer of 2023. The grills are often out of propane or not working, and the gates rarely work. The complex is not as secure as promised, with open gates and unlocked doors, which can be a safety concern. Additionally, the landscaping is not well-maintained, with weeds and debris in the walking trail and dog park.
The staff is nice and helpful, but they don't seem to care about the issues that residents are facing. They are responsive to complaints, but they don't take the time to listen and address the underlying problems. The customer service is also not great, with staff talking back to residents and being dismissive of their concerns.
Overall, the location has some potential, but it's not living up to its promises. The amenities are not fully functional, and the complex is not as secure as it should be. The staff is friendly, but they need to work on their customer service skills and take more seriously the concerns of residents.