Cortez House is a well-regarded medical facility that provides a sense of home for its residents. The staff, including Elisio, Carole, Deidre, and their team, are caring and create a warm atmosphere. Residents feel safe and comfortable, which is a testament to the quality of care provided. The owners are visible and involved, taking the time to address concerns and respond to feedback. The facility's accessibility features, including a wheelchair-accessible parking lot and entrance, ensure that everyone can easily access the premises. The working hours are 24/7, which is convenient for families and visitors. However, one concern is the behavior of a resident who has been known to growl at passersby, including the owner's efforts to address this issue. This can be a bit disturbing and may require attention to ensure the safety and well-being of both the residents and the community.