This business has a lot to offer, but it also has some areas that need improvement. The staff is generally friendly and helpful, with many customers praising their knowledge and patience. Matt Smith, in particular, seems to be a standout employee who goes above and beyond to assist customers.
The quality of the products is a mixed bag. Some customers have reported receiving damaged or poorly constructed sheds, which is a major issue. On the other hand, many customers have expressed satisfaction with the quality of their purchases.
The pricing is generally competitive, with some customers reporting that it's the best value in town. However, there have been some complaints about hidden fees or unexpected costs.
In terms of innovativeness, the business seems to be doing some things right, such as offering a rent-to-own program and free delivery. However, it's unclear whether they're taking advantage of new technologies or innovative business practices.
One major issue that has been reported by multiple customers is a lack of professionalism and customer service from the dispatch team. This has led to delayed or missed deliveries, which can be frustrating for customers.
Overall, this business has some strengths, but it also needs to work on addressing some of the major issues that have been reported by customers. With some improvements in quality, pricing, and customer service, this business could be a great option for customers looking for a reliable and affordable solution for their storage needs.