Tampa Bay
Conviva Senior Primary Care
51.24
51.24
Overview
Conviva is more than a place or center. It is a belief that everyone, no matter the age, can live their best life and age well through prevention and holistic care.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
LGBTQ+ friendly
LGBTQ+ friendly
Gender-neutral restroom
Appointments recommended
Appointment required
On-site parking
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Pricing
Quality
Overall
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Conviva Senior Primary Care is a medical center that offers various services, including medical laboratory testing, medical office visits, and medical center services. The location is wheelchair accessible, with on-site parking and a gender-neutral restroom. The center is also LGBTQ+ friendly. Despite the high-quality services, some issues have been reported by patients.The first concern is the varying levels of care provided by different staff members. While some patients have had positive experiences with doctors and nurses, others have encountered rude and unprofessional staff. One patient reported being hung up on by a phone representative, while another experienced a nurse practitioner who had a "my way or the highway" attitude.Another issue is the scheduling of appointments, with some patients experiencing difficulty getting through to the center's call center or having their appointments canceled. One patient even had to visit the office in person to schedule an appointment, as no one returned their call.Some patients have also expressed frustration with the center's management and customer service. One patient described the center manager as "unprofessional" and "no good customer service or professionalism." Another patient felt that the center's focus on health insurance and billing was prioritized over their health concerns.However, many patients have had positive experiences at Conviva Senior Primary Care. They praise the doctors, nurses, and staff for being caring and attentive. Some patients have reported feeling seen and heard by their healthcare providers, which has improved their overall health outcomes.The center's amenities, such as the on-site parking and wheelchair accessibility, are also appreciated by patients. Additionally, the center's focus on prevention and holistic care aligns with its mission to help patients live their best lives.Despite the issues reported by some patients, Conviva Senior Primary Care seems to be committed to providing high-quality care. The center's management has responded to many patient concerns, offering to contact patients directly to learn more about their experiences. This suggests that the center is willing to listen to and address patient concerns.Overall, Conviva Senior Primary Care has the potential to provide excellent care to its patients. However, it is essential for the center to address the reported issues and improve its customer service and management practices to ensure a positive experience for all patients.
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