This business has earned a high overall score, indicating a positive experience for most customers. The quality of work is consistently high, with many customers praising the attention to detail and expert craftsmanship of John, the owner. Pricing is also reasonable, with many customers feeling that they got a good value for the services rendered. However, the innovativeness of the business is not as notable, as it appears to be a traditional auto upholstery shop with a focus on traditional services.The business has a strong reputation for responsiveness, professionalism, and quality work. Many customers have praised John's excellent communication and willingness to go the extra mile to ensure customer satisfaction. The business has a wide range of services, including convertible top replacement, upholstery, and repair, and appears to have a strong focus on customer service.One potential drawback is the limited hours of operation, with the business only open Monday through Friday from 7am to 4pm. This may make it difficult for some customers to schedule appointments or drop off their vehicles.Overall, this business seems to be a great choice for customers looking for high-quality auto upholstery and convertible top services. However, it may not be the best fit for customers who need more flexible hours or who are looking for a wider range of innovative services.