This business seems to be a mixed bag, with some great qualities and some significant drawbacks. The overall experience is mediocre, which is reflected in the 3.1 rating. The quality of the services is also lacking, with multiple complaints about errors, poor communication, and a lack of friendliness from staff.There are several issues with the business, including a tendency to make mistakes, such as with passport details and bookings. This can be frustrating for customers who are already dealing with a lot of stress when planning a trip. Additionally, the business has a poor track record of responding to customer inquiries and messages, which can make it difficult for people to get the help they need.The parking situation at the business is convenient, with on-site parking available. However, this is not enough to make up for the other issues. The business also claims to be LGBTQ+ friendly, which is a positive attribute. However, this does not seem to be consistently applied, as some customers have reported being treated poorly.The business's working hours are standard, with the same hours every day except Saturday. This makes it easy for customers to plan their visits. However, the business's website is not particularly user-friendly, which can make it difficult for people to find the information they need.Overall, this business has some potential, but it needs to work on improving its quality and communication with customers. If it can do this, it may be able to reach its full potential and provide a better experience for its clients.One major issue that stands out is the business's tendency to make mistakes and fail to follow up with customers. This has led to several complaints about poor communication and a lack of friendliness from staff. It is unclear how often this happens, but it is clear that it has caused significant problems for customers in the past.