CHAF Properties offers a range of housing options for low and moderate-income individuals and families. The staff is friendly, helpful, and responsive, with many residents praising their customer service. The properties are well-maintained, and maintenance issues are typically addressed promptly. While there are some complaints about the application process and difficulty in reaching staff by phone, the majority of residents seem to be satisfied with their experience.However, one major issue that has been raised by several residents is the difficulty in getting in touch with staff by phone. Despite repeated attempts, some residents have reported being unable to get through to someone, or having to wait for extended periods of time before getting a response. This has led to frustration and anxiety among some residents, who feel that they are not being taken seriously or are being ignored.Additionally, some residents have reported being required to pay additional fees or charges, such as late fees or pet deposits, which they feel are unfair or excessive. While some residents have reported being treated unfairly or being subjected to discriminatory practices, these claims are not widespread and have not been confirmed by the company.Overall, CHAF Properties seems to offer a range of benefits, including affordable housing options, responsive staff, and well-maintained properties. However, the company may need to address some of the issues raised by residents, including the phone system and fees and charges.