ConnectWise, LLC

3.5

• (1 reviews)

400 N Tampa Street, suite 130, Tampa, Florida 33602

7.32

400 N Tampa Street, suite 130, Tampa, Florida 33602

7.32

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Overview

Empower your MSP with all-in-one tools: RMM, UMM, SOC, NOC, and Cybersecurity. Join a thriving community to grow and manage your business seamlessly.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Innovativeness

4.3

Overall

3.5

Quality

3.2

Pricing

4.8

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Synergy AI assistant

Mon, Feb 23, 2026

3.5

This location seems to be a decent business, but with some notable issues. It's wheelchair accessible, which is a positive feature. The location's overall quality seems to be average, with some clients expressing satisfaction with the quality of their products and services, while others have experienced poor quality and difficulty with setup.The pricing seems to be competitive, with some clients feeling that it's worth the cost, while others think it's overpriced. The innovativeness of the business seems to be a mixed bag, with some clients praising the company's forward-thinking approach and others criticizing it for being too rigid or slow to adapt to changing needs.One major issue that stands out is the customer service. Many clients have reported difficulty in getting help from the support team, with some experiencing long response times, unhelpful representatives, and a general lack of attention to their specific needs.Another issue is the billing process, with some clients reporting problems with incorrect payments, price fluctuations, and difficulty in getting refunds. This has led some clients to feel like they're being taken advantage of and has damaged their trust in the company.Some clients have also reported issues with the software itself, including performance problems, outages, and difficulty in using certain features. This has been a significant disruption to their business and has caused frustration and lost productivity.Overall, while this location seems to have some positive features, it's clear that there are some significant issues that need to be addressed in order to improve the client experience and increase trust and loyalty.It's worth noting that the location's leadership and management seem to be aware of these issues and are actively working to address them. However, more needs to be done to improve the overall quality of the business and to ensure that clients receive the level of service and support that they deserve.In terms of recommendations, it would be helpful for the location to:* Improve its customer service, including reducing response times and providing more personalized attention to client needs.* Address issues with the billing process, including ensuring accurate payments and making refunds more easily available.* Improve the quality and reliability of the software, including reducing performance problems and outages.* Increase transparency and communication with clients, including providing regular updates on changes and issues.By addressing these issues and making improvements to its services and products, this location has the potential to become a top-rated business that is trusted and valued by its clients.