Tampa Bay
Congressman Scott Franklin
37.22
37.22
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
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This community and government office is located in Building 124, Florida Ave S Street, Suite 304, in the heart of Lakeland City. With a strong presence in the community, the office is easily accessible by car, thanks to the wheelchair-accessible parking lot and entrance.The office is well-equipped with a restroom and wheelchair-accessible entrance, ensuring that all visitors can navigate the space with ease. The staff, particularly Congressman Scott Franklin and his team, are dedicated to serving the community and providing assistance to those in need.The working hours are standard, with the office open from 9:00 AM to 5:00 PM, Monday through Friday. This allows visitors to plan their visit and receive help during their preferred time.The office has received mixed feedback from clients, with some praising the staff's responsiveness, empathy, and professionalism. Karen, a satisfied client, credited the office with helping her sister receive disability checks and facilitating disaster repairs.However, others have expressed dissatisfaction with the office's customer service, citing instances of being hung up on or ignored. One client felt that their concerns were dismissed due to not being a "big donor," highlighting a potential issue with responsiveness to all constituents.Despite this, the office's rating on third-party platforms is around 3.5, suggesting a generally positive experience for most visitors. Overall, this office seems to be a reliable source of assistance for the community, with dedicated staff working to address the needs of its constituents.
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