Tampa Bay
Concordia Village of Tampa
10.29
10.29
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Food
Free parking lot
On-site parking
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Quality
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This location provides a mixed experience for visitors and residents alike. The overall rating is 2.4, indicating some major issues that need to be addressed. The quality of care and services is also a concern, with a rating of 2.2, suggesting that the facility may be struggling to meet the needs of its residents. However, the pricing is a strong point, with a rating of 5.0, indicating that the facility offers competitive rates.The location has been the subject of numerous complaints and negative reviews, with many visitors and residents expressing concerns about the quality of care, cleanliness, and overall atmosphere. Some reviewers have reported feeling uncomfortable or even fearful during their visits, citing instances of poor communication, neglect, and even abuse. Others have expressed frustration with the facility's administration and management, citing difficulties in getting answers to questions, resolving issues, or even getting a straight response from staff. Many have reported feeling like they're being passed from one person to another, with no one taking ownership of their concerns.The facility's reputation has suffered as a result, with many reviewers warning others to avoid this location at all costs. Some have even reported that the facility has a history of ignoring or downplaying complaints, and that management seems more interested in covering up problems than in addressing them.On the other hand, there are a few positive reviews scattered throughout the feedback, praising the facility's activities director, Rachel Crescentini, and other staff members for their kindness, compassion, and dedication to the residents. These reviewers have reported feeling welcome and included during their visits, and have praised the facility's efforts to provide engaging activities and events.However, these positive reviews are vastly outnumbered by the negative ones, and it's clear that the facility has some major issues to address in order to improve its reputation and provide better care for its residents.
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