This storage facility has its strengths and weaknesses. The positive aspects include a highly professional and friendly staff, particularly Michelle and Alizay, who provide excellent customer service and go above and beyond to ensure a smooth and hassle-free experience for customers. The facility itself is clean, well-maintained, and secure, with easy access and a wide range of storage unit options available. The prices are also very competitive, making it an attractive option for those looking for affordable storage solutions.However, there is one significant issue that stands out: a customer reported finding live cockroaches and silverfish in their storage unit, which is a major concern for anyone storing valuable or sensitive items. This issue highlights the need for better pest control measures and more thorough inspections of storage units to ensure customer satisfaction.Despite this issue, the majority of customers have had a positive experience with Compass Self Storage, praising the staff, facility, and overall service. The company's use of modern technology, including NFC mobile payments, and its commitment to customer satisfaction are also noteworthy. Overall, while there are some areas for improvement, Compass Self Storage is a solid option for those in need of reliable and affordable storage solutions.