Tampa Bay
Community Medical Group of Auburndale
48.13
48.13
Overview
As one of the largest, most recognized, and respected providers of Medicaid and Medicare health services in Florida we operate a growing number of medical and specialty centers across the state. All of our medical centers have been certified as a Level Three Patient-Centered Medical Home by the National Committee for Quality Assurance.
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Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Appointments recommended
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Quality
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The medical center has a good overall rating, with a score of 4.3 out of 5. The quality of care is also rated high, with a score of 4.4 out of 5. The staff is friendly, knowledgeable, and provides excellent service, with many patients expressing their gratitude and satisfaction with their visits.The clinic's atmosphere is clean and well-maintained, with a warm and welcoming environment that puts patients at ease. The medical team is professional, attentive, and takes the time to listen to patients' concerns and explain their treatment plans clearly.However, there are some issues with wait times, with some patients reporting long waits for appointments and even longer waits for lab results. Some patients also express frustration with the phone system, citing long wait times and difficulties getting through to a live person.Despite these issues, the majority of patients are extremely satisfied with their experiences at the medical center. Many praise the staff's kindness, compassion, and expertise, and express their appreciation for the personalized care they receive. Some patients also mention the clinic's convenient location, easy parking, and modern facilities.One major issue that stands out is the inconsistent treatment of patients with disabilities. A patient with a child with cerebral palsy reported being turned away due to a lack of documentation, despite being the child's biological mother and full-time caregiver. This experience left the family feeling humiliated and upset.Overall, the medical center has a strong reputation for providing high-quality care, but it falls short in terms of wait times and customer service. With some improvements in these areas, the medical center could provide an even better experience for its patients.Some standout staff members include Dr. Edda Tortolero, who is praised for her exceptional care and compassion; Janice, who is described as friendly and kind; and Evelyn, who is commended for her exceptional nursing skills. The clinic's facilities are also a highlight, with many patients commenting on their cleanliness and modernity.In terms of innovativeness, the medical center is praised for its use of technology, including online appointment scheduling and patient portals. However, some patients express frustration with the phone system and the lack of clear communication about wait times and lab results.Ultimately, the medical center's strengths and weaknesses will need to be addressed in order to provide a consistently excellent experience for all patients. With a strong focus on customer service, communication, and innovative technology, the medical center has the potential to become a model for high-quality medical care.
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