The business is a full-service law firm that provides high-quality legal assistance to low-income people in Central Florida. The organization has a dedicated team of professionals who strive to help those in need, and they have a good reputation among the community.However, there are some issues with communication. Some clients have reported difficulty getting in touch with the firm, with some claiming that they were unable to get a call back or that their calls were not returned in a timely manner. This may be due to the high volume of calls and the limited resources of the organization.Despite these challenges, the firm has received many positive reviews from clients who have been helped by their services. Many have praised the firm's staff for being knowledgeable, friendly, and helpful. Some have also appreciated the firm's efforts to provide free consultations and other forms of assistance to those in need.The business has a well-organized website that provides information about their services and how to get in touch with them. They also have a helpline and online intake form that allows people to request assistance. Overall, while there may be some room for improvement in terms of communication, the firm's commitment to helping those in need is clear.The biggest issue that clients face is getting in touch with the firm. Some clients have reported difficulty getting a call back or returning calls, which can be frustrating when people are in need of assistance. It may be helpful for the firm to consider improving their communication systems or providing more information about their intake process on their website.