Tampa Bay
CommTow LLC
6.74
6.74
Overview
Our towing services are designed solely around protecting our client’s valuable property and business investments and many of our services are free of charge!
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Review:The business offers services for automotive and boat services, road assistance, and towing. They provide a 24/7 service, with working hours from 0:00 to 24:00, Monday to Sunday. Their phone number is +18005475550, and their website is http://commtow.com/. The company's description states that their towing services are designed to protect their client's valuable property and business investments. Many of their services are free of charge. They accept credit cards, NFC mobile payments, and debit cards as payment methods.Several clients have left negative reviews, mentioning issues such as being towed for no reason, damaged vehicles, and high fees. Some reviewers reported being treated poorly by the staff, with one review mentioning a rude woman who refused to help the client.The company's policies are often cited as an issue, with some reviewers claiming that they are not transparent about their fees and charges. Others have reported that the staff is not knowledgeable about the company's policies and procedures.The client's feedback also indicates that the company's communication is poor, with some reviewers reporting that they were not contacted before their vehicle was towed. One reviewer mentioned that their vehicle was towed while they were at work and that the company did not provide adequate notice. Another reviewer reported that their vehicle was towed for having a decal in the passenger footwell, which was not a valid reason for towing.The company's handling of customer complaints has also been criticized, with some reviewers reporting that their complaints were ignored or dismissed. On the other hand, there are a few positive reviews, mentioning kind and helpful staff, and a smooth towing experience. However, these positive reviews are outnumbered by the negative ones.It's worth noting that the company has responded to some of the negative reviews, citing their policies and procedures as the reason for their actions. However, this has not satisfied the reviewers, who continue to express their dissatisfaction with the company's service.Overall, the business seems to have a poor reputation, with many clients expressing dissatisfaction with their service. The company's policies and procedures appear to be a major issue, and their communication with clients is often cited as a problem.
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