The business provides good overall service, but there are some issues that need to be addressed. The quality of the service can be inconsistent, with some staff being more professional than others. The prices are generally fair, but there have been instances where customers have been overcharged. The business does try to be innovative, but it could improve in this area. One major issue that stands out is the predatory towing of cars during a natural disaster, which is completely unacceptable and shows a lack of empathy for customers in distress. This incident highlights the need for the business to prioritize customer service and adhere to community guidelines. Despite this, there are many positive reviews from customers who have had good experiences with the business. The staff is often friendly and helpful, and the business offers a range of services, including towing, car sales, and financing. However, it is essential for the business to learn from its mistakes and take steps to improve its service and reputation.