The location seems to be a well-known provider of home and internet services, with a wide range of offerings including high-speed internet, mobile phone plans, and cable TV. The staff is friendly and helpful, with some reviewers praising the knowledge and professionalism of the employees. However, there are several issues with the service, including long wait times, poor customer service, and high prices.Many reviewers have complained about the difficulty of getting through to a live person on the phone, with some having to wait for hours or even days to get assistance. Some have also reported being transferred to multiple representatives, only to be told that their issue cannot be resolved over the phone.Despite the efforts of some employees, such as Sharon and Ethan, who have been praised for their helpfulness and professionalism, the overall service seems to be lacking. The location's hours of operation are limited, and some reviewers have complained about the inconvenience of having to take time off work to visit the store.In terms of pricing, some reviewers have noted that Xfinity is one of the more expensive options for internet and cable services, especially when compared to other providers. However, the company's customer service has not seemed to improve as a result of the high prices.Overall, the location seems to be a mixed bag, with some positive reviews and many negative ones. While some reviewers have had good experiences with the staff and service, many others have been disappointed with the difficulty of getting through to a live person and the high prices.