Tampa Bay
Colliers at Lakeland (Formerly Arbor Oaks)
37.97
37.97
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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The facility has a good overall reputation, with a 4.2-star rating and multiple 5-star reviews from satisfied clients. Many reviewers have praised the staff for their friendly and caring attitude, as well as the facility's beautiful environment and wide range of amenities. The facility seems to prioritize the needs and comfort of its residents, with many reviewers mentioning the staff's attention to their loved ones' requirements.However, there are also some negative reviews that highlight issues with the facility's staff and management. Some reviewers have reported difficulty in getting in touch with staff members, while others have mentioned concerns about the quality of care provided, particularly in the memory care unit. There have also been reports of missing personal items, including jewelry and clothing.Despite these issues, the majority of reviewers have praised the facility's staff and services, and many have recommended it to others. However, it's clear that the facility could benefit from improved communication and attention to detail, particularly when it comes to managing personal items and ensuring the quality of care provided.One major issue that stands out is the problem of missing personal items, which has been reported by multiple reviewers. This is a significant concern, particularly for residents with dementia who may be easily confused or misplace their belongings. It's essential that the facility takes steps to prevent this from happening in the future, such as implementing a system for tracking personal items and providing clear instructions to staff members on how to handle lost or misplaced items.Another issue that has been raised is the problem of inconsistent communication with families and residents. Some reviewers have reported difficulty in getting in touch with staff members or receiving updates on their loved ones' care. This can be particularly concerning for families who rely on the facility for their loved ones' care and may need to communicate with staff members frequently.Overall, while the facility has many strengths and a good reputation, it's clear that there are areas where it needs to improve. With attention to these issues and a commitment to prioritizing the needs and comfort of its residents, the facility could become an even more excellent choice for those seeking retirement or assisted living services.
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