The location is a full service, third-party logistics company that offers unique services. The facility is wheelchair accessible and has a parking lot, entrance, and restroom that are also wheelchair accessible. The business identifies as women-owned and veteran-owned. However, the reviews suggest that the staff can be rude and unfriendly, which negatively impacts the quality of the experience. There have been instances where customers have waited for hours to be loaded, and some have even been fined for being late. On the other hand, some customers have had a smooth experience and appreciated the friendly staff. The pricing is moderate, and the facility is generally well-maintained. However, the innovativeness of the facility is questionable, as it appears to follow a standard protocol. One major issue is the inconsistent customer service, which can range from excellent to terrible depending on the staff member. This can be frustrating for customers who expect a high level of service.