The business has a decent reputation, but with room for improvement. The employees are generally friendly, especially the technicians. Many customers have praised the service for being quick and convenient. The business seems to have a wide range of services, including propane delivery, water heater installation, and fuel sales. However, there are some issues with communication and follow-up. Some customers have reported being ignored or dismissed when trying to resolve problems. The business has a reputation for being expensive, but some customers have found the prices to be reasonable. The innovativeness of the business is notable, as they seem to be always looking for ways to improve and expand their services.
However, there are some significant issues with customer service and communication. Many customers have reported being unhappy with the way their problems were handled, and some have even reported being treated poorly by the staff. There are also some complaints about the business's pricing and billing practices.
One major issue that stands out is the problem with propane deliveries. Several customers have reported waiting weeks or even months for their tanks to be filled, and some have even had to go without propane for extended periods of time. This has led to some customers being left without heat or hot water, which is unacceptable.
Another issue is the problem with pricing and billing. Some customers have reported being charged exorbitant amounts for services, and others have been surprised by unexpected charges on their bills. This lack of transparency has led to some customers feeling taken advantage of.
It's worth noting that the business has a strong reputation for their industrial equipment and supply services, and many customers have praised their expertise in this area. However, it seems that the business still has some work to do in terms of improving their customer service and communication.