This laundromat has a lot of issues that affect the overall experience of its customers. Many machines are broken or not working, and when they do, they often waste customers' money without providing any laundry service. This problem is particularly frustrating because it's not just about the machines being broken; it's also about the management's lack of effort to fix the issue. Despite having a clean and well-maintained appearance, the management's actions don't live up to the promise of a convenient and efficient laundry experience. This is reflected in the poor quality of service, with many customers complaining about the lack of functioning machines, unhelpful staff, and the overall disorganization of the facility.