From the review text, it seems that this business has some issues that are worth considering. The overall score is relatively low, indicating a mixed experience for customers. The quality of the puppies and their care appears to be a major concern, with several reviewers mentioning poor conditions, neglected puppies, and even accusations of puppy mills.The pricing of the puppies seems to be another issue, with some reviewers mentioning scams and price hikes after the sale. This suggests that the business may be more interested in making a profit than in providing a good experience for customers.The innovativeness of the business is also a concern, as some reviewers have mentioned that the business is not transparent about the origins of the puppies or the breeding process. This lack of transparency can make it difficult for customers to make informed decisions about purchasing a puppy.Overall, it seems that this business has some significant issues that need to be addressed in order to provide a better experience for customers. Potential customers should be cautious and do their research before making a decision.Some general tips for customers include:* Research the business thoroughly before making a purchase* Ask questions about the origin of the puppies and the breeding process* Be wary of price hikes or scams* Check the business's online reviews and ratings to get a sense of their reputation* Consider adopting a puppy from a rescue organization instead of purchasing from a pet storeIt's also worth noting that the business's claims of being transparent and having a 100% buyback policy seem to be inconsistent with the reviews and ratings. This may indicate that the business is not being entirely truthful about their practices.