Tampa Bay
Coastal Blue Title and Escrow Agency
18.56
18.56
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This location has a lot of room for improvement. While the staff may be friendly and willing to work with clients, there are some serious issues that need to be addressed. The phone lines seem to be a major problem, with one client reporting that they were unable to get in touch with anyone after calling 10 times. Another client had a disastrous experience with the underwriter leaving during the loan process, and the company's failure to communicate this to them caused significant delays and extra costs.The quality of the services seems to be inconsistent, with one client raving about their experience but another reporting major problems. The pricing may be competitive, but the potential issues with the service may not be worth the savings.The location's inability to communicate with clients and respond to phone calls is a major issue. This lack of responsiveness can cause significant stress and delays for clients, which is unacceptable. The company needs to work on improving their communication and customer service skills to provide a better experience for their clients.It's a shame that the staff are not utilizing the resources available to them, and it would seem that having an underwriter present throughout the process would be beneficial. It's also concerning that a client had to find out about the underwriter's departure from the bank, rather than from the title company directly.
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