Based on the available information, this dental office appears to provide high-quality service, with an overall rating of 4.4 out of 5. Many patients have reported excellent experiences with the staff, including the dentist, hygienists, and front desk staff. The office has been praised for its professionalism, cleanliness, and attention to patient care.
Some patients have noted that the staff is friendly, knowledgeable, and takes the time to explain procedures and answer questions. Many have expressed gratitude for the care they have received, with some even mentioning that they have switched from their previous dentist to Coast Dental.
However, there are some negative comments and complaints, mostly related to billing and insurance issues. A few patients have reported problems with scheduling, appointment cancellations, and confusion about treatment plans.
The office's innovation and technology seem to be at a good level, with some patients mentioning that they were impressed by the use of modern equipment and digital X-rays. However, the office's innovativeness score is not available.
One patient mentioned that the office needs to improve its communication and customer service, as they felt frustrated with the billing and insurance issues they experienced.
Another patient mentioned that the office needs to train its staff on professionalism and etiquette, as they felt that some staff members were not friendly or welcoming.
Overall, while there are some issues that need to be addressed, the office appears to provide good quality service and has a strong reputation in the community.