Tampa Bay
Clendon Webb - State Farm Insurance Agent
19.67
19.67
Overview
Call (727) 849-9575 for home insurance and more. Get a free home insurance quote from State Farm Agent Clendon Webb in New Port Richey, FL
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Online appointments
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The business location at Building 6704, Congress St Street, New Port Richey City seems to have a mixed reputation. On one hand, many customers have reported great experiences with the staff, who are friendly, helpful, and knowledgeable. Some have praised the office's efficiency, professionalism, and excellent customer service. For example, several reviewers have mentioned that agents like Clendon Webb, Julie, and Mark Craig have been responsive, patient, and went above and beyond to address their needs.
On the other hand, there are some complaints about the office's responsiveness, with some reviewers stating that they had trouble getting in touch with staff or received unreturned calls. A few customers have also reported issues with their policies, such as confusion with vehicle coverage or incorrect billing. One reviewer even mentioned that the office removed two vehicles from their policy without their knowledge or consent, causing them to be uninsured for several months.
The business seems to be well-equipped to handle online appointments and onsite services, and the staff is happy to help with insurance quotes, claims, and other needs. However, the office's communication and responsiveness appear to be inconsistent, which may be a cause for concern for some potential customers.
Despite the mixed reviews, the office has a good reputation overall, with a 3.9 rating from third-party sources. However, the office's overall score of 4.1 indicates that there is room for improvement, particularly in terms of responsiveness and consistency. It's essential for customers to weigh their options carefully and consider their individual needs before choosing this office for their insurance needs.
One issue that stands out from the reviews is the inconsistent responsiveness of the office. While some reviewers have reported excellent communication and timely responses, others have had difficulty getting in touch with staff or received unreturned calls. This inconsistency may be a cause for concern for some potential customers.
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