The business seems to have an average overall performance. The employees are friendly and helpful, which is highlighted by many customers' positive experiences with staff members like Vicki, Myra, and Carl. They have been praised for their excellent customer service and willingness to go the extra mile to help with permits and inspections. However, there have been some complaints about the lengthy process of getting permits, staff being unresponsive, and inconsistent quality of service.One major issue that stands out is the inconsistent quality of service. While some customers have had very positive experiences, others have been left frustrated with the slow pace of service and the difficulty in getting help from staff. This suggests that there may be some underlying issues with the business's processes or staff training that need to be addressed.On the other hand, the pricing of the services seems to be fair, with many customers praising the affordability of the permits and inspections.Overall, the business has the potential to improve with better staff training and process improvements.