This storage facility has been consistently praised by customers for its excellent customer service. The staff is described as friendly, helpful, and professional, with many customers singling out Jeani and Hannah for their exceptional assistance. The facility is also clean and secure, with many customers noting that it is well-maintained and has a nice, clean, and secure environment. However, one customer did experience some issues with the facility's hours and had to wait 45 minutes to pick up their U-Haul key. Despite this, the overall experience at this facility is very positive, and customers appreciate the helpful and friendly staff. The prices are also competitive, with many customers noting that they are the lowest per square foot in the area. However, some customers have mentioned that the facility's innovation is lacking, with some suggesting that it could benefit from more modern amenities and features.