The store is known for its wide range of comfortable shoes, with a history dating back to 1825. The sales staff is friendly and helpful, but some customers have experienced harassment when asking for help. The store's organization and cleanliness vary, with some customers finding it neat and tidy, while others find it chaotic and disorganized. The prices are generally reasonable, but some customers have complained about the quality of the materials and construction of the shoes. Overall, the store is a decent option for those looking for comfortable shoes, but it's essential to be prepared for potential issues with the staff and store organization. There have been complaints about the rude behavior of some employees, making some customers feel uncomfortable and unwelcome. However, the store's efforts to improve its customer service and organization are appreciated, and the selection of shoes is impressive.