CLA is a professional services firm located in Lakeland City at Building 402, S Kentucky Ave Avenue, Suite 600. The firm offers a wide range of services including wealth advisory, digital, audit, tax, outsourcing, and consulting services. CLA has a wheelchair-accessible parking lot and entrance, making it accessible to all. The working hours are from 8:00 AM to 5:00 PM, Monday to Friday.
The experience of some clients has been marred by issues with communication and billing. One client reported waiting over three months for a reply to a simple question, only to be hit with a significant fee for the late response. This experience was seen as a symptom of a larger problem within the firm's culture, where overbilling and underdelivering are common.
The firm has received a low rating of 1.0 from some clients, with some describing it as "exploitative." The survey also revealed that some clients felt the services were overpriced. However, the firm's response to these concerns was seen as a positive step towards addressing these issues.
Despite these issues, the firm's location and accessibility make it a convenient option for clients. The working hours are also consistent and predictable, allowing clients to plan their visits accordingly. However, the firm's ability to deliver quality services on time and at a fair price is questionable.
There is an issue with the firm's billing practices, which has led to some clients feeling taken advantage of. This issue needs to be addressed by the firm to restore trust with its clients.