Tampa Bay
City of Sarasota Utilities Billing Office
45.52
45.52
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
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Quality
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This location has received mixed reviews from customers, with some praising the helpful and courteous staff, while others have expressed frustration with the billing process, customer service, and quality of service. The new billing system has been a major source of complaints, with many customers experiencing difficulties paying their bills online or on the phone. Some have reported issues with account recognition, automated menus, and lengthy hold times. On the other hand, a few customers have received excellent service from specific staff members, such as Sebastian, who was described as professional, patient, and helpful.
The accessibility features of the location, including wheelchair-accessible parking and entrance, are a positive aspect of the business. However, the complaints about the quality of service and billing process suggest that there are issues that need to be addressed. The innovativeness of the location's billing system has been questioned, with some customers feeling that it is outdated and prone to errors.
One major issue that stands out is the difficulty many customers have had with the new billing system, which has led to frustration and lost time. This has also had a negative impact on customer satisfaction and loyalty.
It is worth noting that the location's working hours are standard Monday to Friday from 8am to 4pm, with no services available on weekends. This may not be convenient for customers who need to access services outside of these hours.
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