The location has its strengths and weaknesses. On-site parking and wheelchair accessibility make it convenient for visitors. However, the building department seems to have its issues with customer service, with several reviewers complaining about long wait times, unhelpful staff, and even being hung up on.Despite some positive experiences, many reviewers have expressed frustration with the permitting process, citing difficulties in obtaining necessary documents and communicating with staff. Some reviewers have also noted that the department seems to prioritize profit over people, with a focus on high-density development that is straining the city's infrastructure.The online portal has also been criticized as poorly designed, and some reviewers have reported difficulty in getting responses to their calls and emails. On the other hand, there have been some positive interactions with staff, particularly with Whitney and Tom, who were praised for their helpfulness and promptness.Overall, the experience at this location seems to be highly dependent on the specific staff member or department one interacts with. While there are some shining stars, the overall experience is marred by inconsistent service and a sense of disorganization.