This business location has a somewhat disappointing overall experience. The quality of service is subpar, with many customers expressing frustration with the process of getting permits approved. The prices, if any, are moderate but do not seem to be competitive. Unfortunately, the business does not show much innovativeness in its practices, which may contribute to its inefficiencies. One major issue is the difficulty in getting in touch with a person, either by phone or email, which leads to lengthy wait times and a sense of uncertainty. Many customers have reported receiving rude or unhelpful service from certain staff members, which further detracts from the overall experience. On the other hand, there are a few instances where customers have received satisfactory service, and one customer even praised a specific employee, Lois, for her exceptional help and politeness. However, these positive experiences seem to be isolated incidents rather than the norm. Overall, it seems that this business location could benefit from some significant improvements to its processes and customer service.