The place seems to be doing alright, with some customers experiencing a smooth and efficient experience. Some reviewers have praised the friendly staff, the quick turnaround time, and the availability of overnight parking. However, there are also some issues that need to be addressed. One reviewer had a terrible experience, feeling like they were waiting for hours to get unloaded. Another reviewer mentioned that the place can be slow, especially during the winter months. There were also some complaints about the unorganized check-in process and the lack of communication from the staff. On the positive side, some customers have appreciated the friendly staff and the availability of their products, such as lemonade and tea, in other stores. Overall, the experience seems to be hit-or-miss, depending on the individual's visit. It's worth noting that the reviewers who had negative experiences seemed to have been very frustrated, which suggests that there may be some underlying issues that need to be addressed.