The company has a 4.2 overall rating, which suggests a good experience for most customers. The quality of service is also high, with an average rating of 4.1 out of 5. However, some customers have reported issues with the pricing, with an average rating of 4.6 out of 5. On the other hand, the company's innovativeness is not well-represented in the provided reviews. From the numerous reviews, it seems that the company has both excellent and terrible experiences, depending on the customer's specific situation. Many customers have praised the company's helpful and responsive staff, particularly individuals like Karenia, Madi, and Jessica, who have gone above and beyond to assist with rent collection, maintenance issues, and overall customer service. Some customers have also appreciated the company's timely responses to maintenance requests and the quality of the properties they manage.However, several customers have reported difficulties with the company, including issues with responsiveness, quality of service, and professionalism. Some customers have experienced problems with rent collection, maintenance issues, and communication, which has led to a negative overall experience. Additionally, a few customers have reported feeling harassed or stressed by the company's employees, particularly Madi.One major issue that stands out from the reviews is the problem with responsiveness. Many customers have reported difficulty in getting in touch with the company, with some saying they have been ignored or put on hold for extended periods. This lack of responsiveness has caused frustration and led to a negative overall experience for some customers.Despite these issues, the company seems to be working to improve its services. Some customers have reported positive experiences with the company's efforts to resolve issues and improve communication. Additionally, the company's 4.2 overall rating suggests that it is generally well-regarded by its customers. However, it's essential for the company to address the responsiveness issue to improve its overall quality of service.