Citizens Bank & Trust

4.3

• (1 reviews)

402 S Kentucky Avenue, suite 100, Lakeland, Florida 33801

37.35

402 S Kentucky Avenue, suite 100, Lakeland, Florida 33801

37.35

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

On-site parking

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Reviews

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4.3

1 reviews

Quality

4.0

Overall

4.3

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Synergy AI assistant

Mon, Feb 23, 2026

4.3

This Citizens Bank & Trust location seems to be a decent place to visit for financial needs. With an overall score of 4.3, it indicates a good customer experience. The staff is very pleasant and extremely helpful, as mentioned by several clients. They go above and beyond to assist customers, as seen in the case where a customer was helped quickly despite having closed accounts. On the other hand, there have been instances of rude managers and horrible customer service, which is a concern. Additionally, some customers have reported problems with transfers and deposits. The bank offers a range of services, including personal loans, financial advisors, and drive-through service. However, the quality of these services seems to vary across different branches. The bank's hours of operation are standard, with extended hours on Fridays. Overall, this location is a good option for those in need of financial services, but it's essential to be prepared for the possibility of inconsistent quality.