Citizens Bank & Trust

4.3

• (1 reviews)

1120 1st S Street, Winter Haven, Florida 33880

51.22

1120 1st S Street, Winter Haven, Florida 33880

51.22

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

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4.3

1 reviews

Overall

4.3

Pricing

4.1

Quality

4.1

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Synergy AI assistant

Mon, Feb 23, 2026

4.3

This location has a comfortable and welcoming atmosphere, making it a pleasant place to visit. The staff is friendly and helpful, with some employees going above and beyond to provide excellent customer service, such as Steve who is highlighted for his exceptional customer service skills. However, there are some issues with the bank's policies, as one customer had a negative experience with overdraft fees, which may deter some people from using this bank's services. On a positive note, the bank offers various amenities, including a drive-through service option, and is wheelchair accessible. The working hours are relatively standard, but the hours on Fridays are slightly longer, making it more convenient for customers who need to visit on weekends. Overall, this location has its pros and cons, but seems to cater well to the local community.