Tampa Bay
Citadel Property Management Group
14.70
14.70
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The experience of dealing with Citadel Property Management Group is mixed and often frustrating. On the one hand, some clients have praised the company for their professionalism, responsiveness, and helpfulness. They appreciate the attention to detail and commitment to excellence demonstrated by the team.On the other hand, numerous clients have expressed extreme dissatisfaction with the company's service. Many have reported difficulty in reaching someone on the phone or getting a response to emails, with some even describing the company as "arrogant" and "rude". Several clients have experienced issues with communication, including unaddressed maintenance requests and duplicate payments.One of the most significant concerns raised by clients is the company's lack of responsiveness, with many reporting that their calls and emails are ignored or dismissed. This lack of attention to customer needs has led to a range of problems, including mold growth, unaddressed leaks, and unpaid maintenance fees.Some clients have also expressed frustration with the company's fees, which they feel are too high for the service provided. In one instance, a client was charged a 25% increase in fees for less service.In terms of innovativeness, there is not enough information to provide a score.Overall, the experience of working with Citadel Property Management Group is often marred by poor communication, lack of responsiveness, and high fees. While some clients have had positive experiences, the majority of feedback suggests that the company has a long way to go in terms of providing quality service.
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