The business is conveniently located in Building 310 on Almond St Street in Clermont City, and it's wheelchair accessible. Visitors can check the tax refund status by going to the IRS "Where's My Refund?" website. To schedule an appointment, it's recommended to call ahead, and some features are available without an appointment. The working hours are Monday through Friday from 9 am to 5 pm. Most clients praised the staff's professionalism, responsiveness, and quality of work. They found the staff to be welcoming, knowledgeable, and efficient, and they appreciated the personal attention they received. Some clients mentioned that they felt valued and respected, and they appreciated the staff's ability to explain complex tax laws clearly.The business seems to be well-established, with a strong reputation in the community. They have a good relationship with clients, and many have been using their services for several years. However, there were some negative comments about poor customer service, rudeness, and a lack of responsiveness, but these issues were not widespread.One major issue that needs to be addressed is the inconsistent customer service. Some clients had a poor experience with long wait times, a lack of follow-up, and poor communication. This issue should be resolved to maintain a high level of customer satisfaction.