This location provides a good quality medical service, especially in the field of neurology and neuropsychology. Dr. Kelly O'Neal and Christina M Diaz MD are well-qualified professionals, as seen in the variety of positive reviews praising their kindness, patience, and expertise. The staff, on the other hand, seems to be a point of contention, with some reviews mentioning rudeness, disorganization, and poor communication.
Several reviewers have appreciated the thoroughness of the doctors, their ability to listen, and their willingness to take the time needed to address patients' concerns. Some have also mentioned the helpfulness of the staff, with one reviewer even mentioning a kind and compassionate office environment.
However, there are a few red flags worth noting. A handful of reviewers have expressed frustration with the office's communication and follow-up. In one case, a patient waited weeks to receive a call back to schedule an appointment, only to be told it would be booked until May. Another reviewer was left feeling unattended after a brief and unproductive appointment.
Another issue is the inconsistency in the quality of care provided. While some reviewers have raved about their experiences, others have reported feeling rushed, ignored, or dismissed.
While the location offers convenient payment options, including NFC mobile payments, debit cards, and credit cards, the pricing seems to be a concern for some patients, with one reviewer mentioning feeling taken advantage of after a brief appointment.
The innovativeness of the location is unclear, as there is no information available about any cutting-edge treatments or services offered. However, it's worth noting that the doctors have specialized experience in capacity and guardianship evaluations, which may indicate a certain level of expertise and innovation in their field.
Overall, this location has its strengths and weaknesses. While some reviewers have had excellent experiences, others have encountered issues with communication, follow-up, and the quality of care. With some improvements in these areas, this location could potentially provide top-notch medical service to its patients.