Radiology and Imaging Specialists (RIS) located at Building 2115, Crystal Grove Dr Drive, Lakeland City, offers advanced diagnostic and preventative imaging services. The company has multiple centers and can be reached by calling +18635770303 or visiting their website at https://www.risimaging.com/team/christian-schmitt-md/. They accept debit cards and credit cards for payment and offer amenities such as restrooms, wheelchair accessible restrooms, wheelchair accessible parking lot, and wheelchair accessible entrance.
The team is led by Christian Schmitt, MD, and appointments are recommended for planning. However, there are some issues with communication, as some clients have reported difficulties in getting through to anyone on the phone.
Unfortunately, the experience of some clients has been marred by long wait times and a lack of organization. For example, one client was scheduled for a Saturday appointment, but received a voicemail changing the time to 8am only to find the office closed and no one available to answer the phone. This resulted in a wasted day for the client and their family.
The quality of service has been a concern, with some clients receiving inadequate care and attention. One client reported that the staff were nice at the desk but unable to assist with phone calls.
Overall, while RIS has some positives, such as a wide range of services and a convenient location, there are significant areas for improvement, particularly with regards to communication and customer service.